DAHCOR® products are fully warranted to the original owner against defects in materials and workmanship for eternity.
If a product fails due to a manufacturing defect we will either repair the product without charge, or replace the product at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colors and materials over extended time and use.
For warranty evaluation, the consumer must send pictures and a brief description reporting the specific problem to firstname.lastname@example.org with the original purchase receipt.
This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country.
We offer a full refund or credit within 14 days of shipping for full priced unworn, unused goods in the original packaging with hang tags attached. DAHCOR gift card credit is available for customers up to 30 days after purchase date of full price items. Please return each item in original packaging with DAHCOR hang tags attached. For custom made and personalized prodcuts we offer credit within 14 days of shipping for full priced unworn, unused goods in the original packaging with hang tags attached. Contact us at email@example.com to initiate a return.
As you know we give eternal warranty so if your product fails to perform or is damaged due to a material or manufacturing issue please contact us at firstname.lastname@example.org so we can work with you to find a solution. All replacements are at the discretion of the DAHCOR team.
All returned items are subject to inspection, and subject to a discretionary cleaning and/or re-stocking fee. If the item(s) cannot be returned to inventory for whatever reason, we will be in touch right away. These measures are required to maintain DAHCOR quality for all customers.
To start a return or exchange, submit a request via email@example.com. In the email, please state the exact items that you wish to return, attaching pictures of the products packaging, order number or invoice, and payment receipt.
We will provide you with a Return Authorization (RA) form, where you’ll complete your name, order number (found in the subject of your order confirmation email) and the item(s) you wish to return. You must complete the RA form accordingly, and include it within your returning package.
Once approved, the DAHCOR Team will provide a shipping label for you to affix to the package.
Please note that it can take up to 5 business days to process a return from date of arrival at the respective warehouse and the failure to obtain an RA form and number is likely to delay the refund/exchange process. Once we have received and processed your return, the refund or credit will be issued as agreed.
If your product fails to perform or is damaged due to a material or manufacturing issue please contact us at firstname.lastname@example.org so we can work with you to find a solution. All replacements are at the discretion of the DAHCOR team.
Please be sure to include your Order Number within the corresponding form field, and upon our follow-up, we recommend having pictures on hand to document the damage to your order, so that we may best serve you and the situation.
From start to finish, please give your exchange 15 – 25 days to get back to you, depending where you are from. Our Returns Team are located in Portugal in different locations depending on the product, so return travel may take up to 5 to 8 business days plus an additional 5 business days for processing.
Please note: due to the current situation surrounding COVID-19, our warehouses have reduced their working days, which may potentially cause delay in shipments. Furthermore, our carriers are experiencing reduced staffing and service hours due the situation. We appreciate your understanding and patience through this challenging time.